Frequently Asked Questions (FAQ)

• What's the price in my country's currency?
• Who is the Regnow?
• What payment options can I use?
• Do I have to download something?
• Do I have to burn a CD?
• How to burn a CD from the downloaded file?
• I have a dial-up connection. I cannot bear the downloading speed
• Spotdoggy free technical support

What's the price in my country's currency?

First, please check our CD today's price. Then, check Yahoo Currency Converter.
When you pay, our payment system will automatically handle the conversion for you.

Who is the Regnow?

RegNow, the software industry's premier payment service provider, enables any software company to securely and easily receive payments online. Regnow is located at Eden Prairie, Minnesota, USA. Their official web site: http://www.regnow.com
As a software provider we focus on software development, while outsourcing our payment issues to Regnow. So, when you click "Buy Now" button from our web site, you will be directed to Regnow payment page.

What payment options can I use?

We accept payments by Credit Card, PayPal, Bank/Wire Transfer, Check/Money Order, Credit Card by Fax, and Invoice.
Below is a brief description of each option and the process to follow your order through to completion.

Credit Card: We currently accept Visa, Master card, American Express, Discover, Visa Check Card, Eurocard and MasterMoney. All orders are processed in real time and upon completion an email will be sent to you as confirmation of your purchase. This option is recommended and you can begin to download the software instantly. For all other options you will not receive your order until we have received payment.

Bank/Wire Transfer: Depending on your location, once you click "Place Your Order" you will either be provided with payment instructions on your monitor or you will be advised that an invoice will be postal mailed to you. European customers who receive an invoice by postal mail may use the invoice to pay by bank/wire transfer or GIRO.

Check/Money Order: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. With this option you will need to send a check or money order to the address listed on the final page. Your registration will not be complete until funds have been received.

Fax - Credit Card: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. The fax number will be presented at the bottom of the final page. Once we receive your completed information we will process the order as soon as possible.

Invoice: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. After you submit your order a printable invoice will be displayed in your web browser. After printing the invoice, you will then use it to remit payment to the address given on the invoice.

PayPal: Once you click "Place Your Order" you will be provided with information for making your payment using PayPal. By clicking on the "Buy Now" button on that page, you will be directed to the PayPal web site to make your payment. Please note that you do not need to have a PayPal account to make use of this option. PayPal will also allow you to pay using a credit card.

Do I have to download something?

No. If you have checked the "Get it on CD!" on the purchase page, you can just wait for your physical CD to arrive, while totally ignoring any downloading link and any instructions on how to burn a CD.

Do I have to burn a CD?

No. If you do not have a CD burner or if you do not want to burn a CD, please add the "Get it on CD!" option on the purchase page.

How to burn a CD from the downloaded file?

Using your own burning software is NOT recommended. Since most of them are designed for multitask, it is not easy to find the function of "Burning from CD image file".

We will provide a simple burning software (less than 1MB) specially designed for CD image file burning purpose. With the help of it, anybody can burn a PowerSuite CD successfully.

I have a dial-up connection. I cannot bear the downloading speed.

• Please use download accelerator. The accelerator will increase your download speed and resume broken download: FlashGet or Free Download Manager.
• If for some reason you lost your Internet connection, you can resume the broken download. Just open your download accelerator to see if the download resumes. If not, RIGHT click your mouse on the file, and select "Start" or "Restart download".
• We recommend you select "Get it on CD!" option on the purchase page. For only an additional $4.75, we'll burn your program onto a CD and mail it to you right away!

Spotdoggy free technical support

If you don't find the answer of you question from above, please contact our free technical support.